RETURN POLICY

At Severance Originals, we are committed to providing you the best service. Please read below to understand our return and exchange policy.

REFUNDS & RETURNS

At Severance, we do not accept exchange or change-of-mind returns.

Refunds to the original payment method will only be available for items that are received for the following cases:

  • Item is damaged upon arrival

  • Manufacturer defect (subject to assessment)

  • Incorrect item was sent

Items requested to be refunded due to manufacturer defect or damage upon arrival will be subject to assessment to determine if they meet our requirements for a return.

REFUND & RETURN PROCESS

If your item/s meet the criteria above, please contact our team at contact@severanceoriginals.com within 30 days of receiving your order. Please include the following details:

  • Order number

  • Detailed explanation of the issue

  • Photos of the damages/defects

Once we receive and assess your request, we will contact you via email about the approval or rejection of your refund/exchange.

  1. If approved for a refund, it will be processed back to your original payment method within 5-10 business days. If your refund request is rejected, the item will be shipped back to you to the shipping address listed in the original order
  2. If approved for exchange, we will send you a new item at no extra cost.

REFUND & RETURN SHIPPING

Shipping fees are non-refundable. If a refund is issued, return shipping cost will be deducted. If the refund was due to an error on our end such as, wrong item sent, then we will ship the correct product at no charge to you.

Customers are responsible for the cost of shipping the items back to us for any approved refund/exchange. 

We appreciate your support with our brand.

Severance Team