SHIPPING POLICY
At Severance, we are committed to providing you the best service, this means delivering your orders promptly. Please read our shipping policy carefully to understand the process of delivering your orders
MADE TO ORDER
Orders placed during a drop period are pre-orders, these are made-to-order, you order, production begins. Production begins following the submission of your order and may take approximately 2-3 weeks. We may have products in stock from previous orders, however, this is not a gaurantee. Once your order dispatches from our fulfilment facility, delivery takes approximately 5-7 business days for domestic shipping. For orders internationally shipped, it may take anywhere between 6-27 business days.
The estimated dispatch window for each order is shown during checkout. All timeframes are estimates only, not guarantees; production may be delayed depending on the order volume, and if there are any delays, we'll email you with updated timelines.
RATES & TRACKING
Shipping cost is calculated at checkout based on your destination and order size. All orders are shipped fully tracked through our shipping network with local delivery partners in your region (Australia Post for Australian Orders). All orders are confirmed with a tracking number sent to you through email.
Orders including multiple items will be shipped together once the full order is produced. No orders will be split-shipped unless we contact you to arrange it.
DUTIES, TAXES & CUSTOMS
Prices at checkout include any taxes required to be collected at the point of sale. Any import duties, taxes, brokerage or customs charges levied by your region/country on arrival will be your responsibility and are payable to the carrier or your customs authority, not liable by us.
If a package is refused or abandoned because import charges were not paid, we cannot guarantee full recover. Where the carrier does return it to us, we will credit the product value less the original and return shipping costs.
LOST OR DELAYED ITEMS
If your tracking has not moved or your order has not arrived within a reasonable timeframe following the transit estimate, please contract us at contact@severanceoriginals.com with your order number within 30 days of the estimated delivery date so that we can act promptly with the carrier to raise an investigation.
In the case that the carrier confirms the package has been lost, we will reship your order, or issue store credit if the items cannot be remade, at no cost to you.
ADDRESS ERRORS
Please check all information including payment details, address details and order details are all accurate. We ship to exactly what you enter, if an order was made with incorrect details, please contact us at contact@severanceoriginals.com so we can update your order or contact the carrier to make adjustments if possible.